Source: Get Entrepreneurial
Calling customer service for help with a product is annoying and tedious. Most of the time a real person can't be reached and I'm stuck listening to endless automated menus for an answer that a human could probably answer within minutes. Well, it seems that companies are starting to recognize the inefficiency and are seeking ways to improve the issue in a cost-savvy manner. Verizon is an example of one of a handful of technological companies that are recruiting volunteers to aid with customer issues. These companies are attracting people who love technology and are willing to contribute to the community in a way that is perhaps a little unconventional. The companies describe the incentive to do such work for no pay as the same as volunteering at a local shelter or hospital (a difficult comparison to make assuming those with technological problems are fortunate enough to have the luxury of technologies), but volunteering, regardless of the recepient, is typically a personally rewarding activity. However, this raises questions about the future of customer service and whether companies will be actively involved in helping consumers with issues.
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